Privacy Policy

Effective Date: 31-05-2023

Introduction

This policy explains the types of information we collect from users and customers on our website, www.nourishmantra.in, and how we use, share, and protect that information. By accessing or using our website, you agree to the terms and practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal information.

  1. Types of Information Collected

At Nourish Mantra, we collect various types of information from our users and customers to provide them with a personalized and seamless experience. The types of information we collect include:

  • Personal Information: This category includes information that can be used to identify you personally, such as your name, address, email address, telephone number, and other contact details. We collect this information when you interact with our website or make a purchase, and you provide it voluntarily. It enables us to fulfill your orders, communicate with you, and provide customer support.
  • Payment Information: When you place an order on our website, we collect payment information to process your transaction. This may include your credit card details, bank account information, or other payment method information. We ensure that this sensitive information is securely transmitted and stored using industry-standard encryption and security measures.
  • Browsing Activity: We gather information about your interactions with our website and the actions you take while browsing. This may include your IP address, browser type, referring/exit pages, the pages you visit, the links you click, and the timestamps of your activities. This information helps us analyze user behavior, improve our website, and enhance your overall browsing experience.
  • Other Information: In addition to the above, we may collect any other information that you voluntarily provide to us. For example, when you contact our customer support, participate in surveys, submit reviews, or engage in promotions or giveaways, we may collect the information you provide during those interactions. This information helps us address your inquiries, understand your preferences, and enhance our products and services.

Please note that we only collect information that is relevant and necessary for the purposes stated in our privacy policy. We do not collect or process any sensitive personal information without your explicit consent, and we strictly adhere to applicable data protection laws and regulations.

  1. Use of Information

At Nourish Mantra, we use the information we collect for various purposes, ensuring that we provide you with exceptional products and services. The following are the primary purposes for which we use the collected information:

  • Processing Orders: We utilize the information you provide to process and fulfill your orders effectively. This includes activities such as verifying your payment details, packaging and shipping your purchases and providing customer support related to your order.
  • Improving Products and Services: We analyze user information to gain insights into customer preferences, usage patterns, and feedback. This analysis helps us enhance our product offerings, develop new products, and improve various aspects of our website and services. By understanding your needs and preferences, we can provide you with a better user experience.
  • Personalization: We strive to tailor your experience on our website to align with your interests and preferences. By analyzing the information you provide and your interactions with our website, we can offer personalized product recommendations, content, and features. This personalization enhances your browsing experience and helps you discover products that are relevant to your needs.
  • Marketing and Advertising: With your consent, we may use your information to send you promotional materials, newsletters, or other marketing communications. These communications may include information about our latest products, special offers, discounts, or upcoming events. We may also display targeted advertisements on our website or other online platforms. You have the option to opt out of receiving marketing communications at any time by following the instructions provided in the communication or contacting us directly.

Rest assured that we only use your information for the purposes mentioned above, and we do not engage in any unauthorized or unrelated uses. We take the privacy and security of your information seriously, and we ensure that all our data processing activities comply with applicable data protection laws and regulations.

  1. Sharing of Information
  • Processing Orders: When you purchase on our website, we use the information you provide to process and fulfill your order. This includes verifying your payment details, ensuring the accuracy of your shipping address, and packaging and shipping your products. We may also use your information to provide customer support related to your order, such as order status updates or resolving any issues that may arise during the fulfillment process.
  • Improving Products and Services: We analyze the information we collect to gain insights into customer preferences, usage patterns, and feedback. This analysis helps us identify areas where we can enhance our products, website features, and overall user experience. By understanding how customers interact with our products and website, we can make informed decisions to improve their quality, functionality, and usability.
  • Personalization: We aim to provide you with a personalized experience on our website. By analyzing the information you provide and your interactions with our website, we can tailor our offerings to align with your interests and preferences. For example, we may use your purchase history or browsing behavior to recommend products that may be of interest to you. Personalization enhances your browsing experience by providing relevant content, product suggestions, and special offers.
  • Marketing and Advertising: With your consent, we may use your information to send you marketing communications, such as promotional materials, newsletters, or updates about our latest products, special offers, discounts, or upcoming events. These communications may be delivered via email or other communication channels. Additionally, we may display targeted advertisements on our website or other online platforms based on your interests and preferences. You have the option to opt out of receiving marketing communications at any time by following the instructions provided in the communication or contacting us directly.
  • Legal Compliance: We process your information to fulfill our legal obligations, including compliance with applicable laws, regulations, or legal requirements. This may include activities such as recordkeeping, accounting, reporting, and responding to legal requests or inquiries from government authorities.

We prioritize the security and confidentiality of your information and take appropriate measures to safeguard it. If you have any specific questions about how your information is used or if you would like more details about a particular purpose, please feel free to reach out to us using the contact information provided in our privacy policy.

  1. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to enhance your experience on our website, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features and functionalities of our website.

  1. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or disclosure. We use encryption, and secure payment gateways, and regularly review our security practices to maintain the security of your personal information. However, please understand that no method of transmission over the Internet or electronic storage is completely secure.

  1. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  1. User Rights

At Nourish Mantra, we recognize that you have certain rights regarding your personal information. These rights may vary depending on the applicable data protection laws and regulations. Here are the rights you may have:

  • Right to Access: You have the right to request access to the personal information we hold about you. This includes information about the categories of data we process, the purposes of the processing, and any recipients to whom your information may have been disclosed. We will provide you with a copy of your personal information in a clear and understandable format.
  • Right to Rectification: If you believe that any of the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request its rectification or update. We will promptly review your request and make necessary corrections to ensure the accuracy of your information.
  • Right to Erasure: You can request the deletion of your personal information in certain circumstances. However, please note that this right is not absolute and may be subject to legal obligations or legitimate business interests that require us to retain your information. We will carefully review your request and assess whether it can be fulfilled in accordance with applicable laws.
  • Right to Restriction: Under certain circumstances, you have the right to request the restriction of processing your personal information. This means that we will temporarily suspend the processing of your information, typically while we verify the accuracy of the data or address your concerns. We will inform you before lifting any restrictions and resuming the processing of your information.
  • Right to Object: You can object to the processing of your personal information based on our legitimate interests or direct marketing purposes. If you exercise this right, we will assess your objection and, unless we have compelling legitimate grounds to continue processing your information, we will cease processing it as requested.
  • Right to Data Portability: In certain situations, you may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transmit the data to another data controller or retain it for your purposes. Please note that this right applies to personal information that you have provided to us and is processed based on your consent or for the performance of a contract.

To exercise your rights or make any privacy-related inquiries, please contact us using the information provided in the "Contact Information" section below.

  1. Marketing Communications

With your consent, we may send you marketing communications via email or other channels. You can opt out of receiving such communications by following the instructions provided in the communication or by contacting us using the information provided in the "Contact Information" section below. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages related to your purchases or other transactions. All unsubscribe or opt-out requests may be made by clicking the “unsubscribe” link at the bottom of the email and following the instructions. We will process your request within a reasonable time after receipt. However, we are not responsible for, and in some cases we are incapable of, removing your personally identifiable information from the lists of any third party who has previously been provided with your information in accordance with this Privacy Policy or your consent.  You should contact such third parties directly. If you would like to update or correct any personally identifiable information that you have provided to us, please email us at care@nourishmantra.com and once we confirm your information, we will update such information within a reasonable amount of time.

  1. Legal Basis for Processing

At Nourish Mantra, we process your personal information based on various legal grounds as permitted by applicable data protection laws. These legal bases ensure that we handle your information in a fair, transparent, and lawful manner. Here are the legal bases for processing personal information:

  • Consent: In certain cases, we may rely on your consent as the legal basis for processing your personal information. This means that we will seek your explicit permission before collecting and using your data for specific purposes. You have the right to withdraw your consent at any time by following the instructions provided in our privacy policy or contacting us directly. Please note that withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
  • Contractual Necessity: We may process your personal information when it is necessary to fulfill our contractual obligations with you. For example, when you make a purchase on our website, we need to collect and use your information to process your order, arrange for shipping, and provide customer support. Processing your information is essential for us to perform our obligations under the contract you have entered into with us.
  • Legitimate Interests: We may process your personal information based on our legitimate interests, provided that these interests are not overridden by your rights and interests. Legitimate interests may include improving our products and services, enhancing the user experience on our website, preventing fraud and ensuring the security of our systems, conducting analytics and research, and engaging in marketing activities. We carefully consider the impact on your privacy rights and only process your information when we have determined that our legitimate interests are not outweighed by your interests or fundamental rights.
  • Legal Obligations: We may process your personal information to comply with legal obligations or regulatory requirements imposed on us. This may include recordkeeping obligations, tax or financial reporting obligations, compliance with applicable laws and regulations, responding to legal requests or inquiries from government authorities, and enforcing our legal rights and remedies.
  1. International Data Transfers

Your information may be transferred to and stored on servers located outside of India or jurisdiction. If your information is transferred to another country, we will take appropriate measures to ensure that your personal information receives adequate protection as required by applicable laws.

  1. Updates to the Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other appropriate means. We encourage you to review this policy periodically to stay informed about our privacy practices.

  1. Contact Information

If you have any questions, concerns, or requests related to this privacy policy or our privacy practices, please contact us at:

Care@nourishmantra.com  Or  91+ 74711 74711

  1. User Consent

By using our website and providing your personal information, you consent to the collection, processing, and storage of your information as described in this privacy policy.

  1. User Account Information

If you create a user account on our website, we collect and process the information you provide during the account registration process. This may include your name, email address, and password. We use this information to manage and personalize your user account and provide you with a tailored experience.

  1. User-Generated Content

Our website may allow users to submit reviews, comments, or other forms of user-generated content. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, display, modify, adapt, and distribute that content in connection with our business operations, marketing, and promotions. We may also moderate or remove user-generated content that violates our terms of service or applicable laws.

  1. Third-Party Websites

Our website may contain links to third-party websites or incorporate third-party services. This privacy policy applies only to our website. We encourage you to review the privacy policies of those third-party websites or services separately, as we are not responsible for their privacy practices or content.

  1. Customer Support

If you have any privacy-related inquiries, concerns, or requests, you can contact our customer support team using the contact information provided in this policy. We will respond to your inquiries and assist you in addressing any privacy-related concerns.

  1. Dispute Resolution

In the event of any privacy-related disputes between Nourish Mantra and its users, we will strive to resolve the matter amicably. If a resolution cannot be reached, the parties agree to engage in mediation or arbitration in accordance with the applicable laws and regulations. Any legal actions arising from privacy-related disputes will be subject to the jurisdiction of the competent courts.

  1. Governing Law

This Privacy Policy and our legal obligations hereunder are subject to the laws of India, regardless of your location. You hereby consent to the exclusive jurisdiction of and venue in the courts located in Nagpur, Maharashtra, India, in all disputes arising out of or relating to the Services.


This privacy policy is effective as of the date stated at the beginning of the policy. Please review this policy periodically for any updates or changes.